General Shipping Information
Your credit card will be charged at the time of your purchase. In-stock orders normally ship within 1 week unless otherwise noted. However, if an item is ordered during busy periods of time (such as around the holiday season or new product releases), orders may experience some delay to shipping. In general, we recommended to place Christmas orders by December 12th (for US orders) or by November 10th (for international orders).
Popular Universe generally uses USPS to ship orders. A USPS tracking number is automatically emailed to the buyer’s given email address for tracking purposes upon beginning of shipment. If you need any specialty means of shipment or wish to inquire about wholesale shipments, please contact us at our email address.
Generally, all items on backorder or out of stock are marked as such on the website. All shipping transit times quoted are to be counted in business days (Monday-Friday), rather than calendar days.
Certain items may ship separately from others. For example, if you purchase a book, a poster, and a toy, you will most likely receive your order in 2-3 separate packages.
It is the customer’s responsibility to keep Popular Universe updated with a current and accurate shipping address. If the customer provides Popular Universe with an incorrect shipping address, or if the customer changes their shipping address after making a purchase and does not update Popular Universe with their current and accurate shipping address before shipment, then the cost of resending the package is the responsibility of the customer. This includes orders of products that are on backorder or sold as a preorder. Please make sure that the current shipping address is provided clearly and accurately. Be sure to include all address information and a valid resident’s full name in the address.
Popular Universe has no control over, and takes no liability for orders that are lost in transit, as long as the loss is not due to any error of Popular Universe. Popular Universe is not held accountable for orders lost due to errors by the customer, postal system, or acts of nature.
It is recommended that you use a permanent address for receiving mail (as opposed to temporary addresses such as a vacation homes or school residences).
While in-stock items typically ship within a week of purchase, Popular Universe does not guarantee the receipt of orders in any specific timeframe. Please keep this in mind, especially if purchasing for a time-sensitive event, such as a holiday or birthday. Naturally, ordering further in advance is recommended for anyone shopping for time-sensitive events.
Please put our email address into your address book, so that we will be able to write to you if we have any questions about your address or order.
International shipping takes much longer than domestic shipping. Depending on the country of destination, and even the region within the country, the order may take anywhere from 1 week to 4 weeks, or even more, before arriving.
Packages are subject to inspection, and any packages kept in customs for inspection will experience significant delay, which Popular Universe has no control over and takes no liability for.
Popular Universe has no control over, and takes no liability for orders that are “lost” in transit after the package departs from the U.S., as long as the loss is not due to any error of Popular Universe. Because international mail can take so long, we highly recommend using a permanent address (not a school or dormitory or vacation home) which has successfully received mail from the U.S. before. Be sure to include all address information and a valid resident’s name in the address.
You may need to pay additional import fees, taxes, brokerage fees, and handling fees to receive your order. These fees are not included in your shipping charges. We do not issue any refunds should you refuse to or neglect to pay the customs fees to pick up your parcel. Popular Universe cannot estimate customs fees, taxes, duties, etc. Please make sure you are familiar with your country's customs processing and fee structure before you order. If you have questions regarding your country’s customs policies, please consult your local customs office for this information before ordering with us. Some countries have very strict customs policies with fees that vary depending on what is purchased and how much the parcel is worth.
If you are shipping to an APO or FPO address, please keep in mind that APO/FPO addresses may or may not take longer to deliver to than normal U.S. addresses. If you have any issues with trying to ship to an APO/FPO address, please write to our email address for assistance.
Write the recipient’s full name, grade, and PSC or unit number. The “City” field must be entered as either "APO" or "FPO". The “State” field must be entered as "AA" or "AE" or "AP". Also, remember to include the zip code.
We do not ship to hotels, inns, hostels, timeshares, et cetera because we cannot guarantee shipment of your order during the period of your stay.
For various shipping and customs law-related reasons, we cannot ship food, drink, or liquid products outside of the U.S.
You may return a product for refund, store credit, or exchange within 90 days of the order’s receipt.
If we shipped you the wrong product, or it arrived defective or damaged, we will send a full replacement or fully refund you for your purchase, provided that the returned item(s) are received back in their original packaging.
If you find that you ordered the wrong item, wrong size/color, or changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, provided the returned item(s) are found in "as-new" condition, and were not noted as non-returnable items.
When your return is received by Popular Universe, you will be issued a refund through PayPal.